United Kingdom
To withdraw funds successfully, you will need to use a payment method that was already used to deposit. Available payment methods for withdrawal will be showing on the wallet page.
- To make a withdrawal, log into your account.
- Click on your name at the top of the home page.
- Then click on My Account.
- Click on Banking on the left navigation menu, and then on Withdraw.
- Enter the amount you wish to withdraw.
- Click the Withdraw button and funds will be credited on the payment method selected.
We offer the following withdrawal methods. You will not be charged any processing fees.
Payment Method |
Type |
Minimum |
Completed Withdrawal time |
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Debit card |
£5* |
1 – 3 Banking Days** |
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'Visa Fast Funds' - Debit card/Prepaid card |
£5* |
Within 4 hours |
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eWallet |
£5* |
Within 8 hours |
|
Bank Transfer |
£5* |
2 - 4 Banking Days ** |
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Connect |
£0.01 |
Instant |
* Please contact our customer services team for withdrawal requests for less than £5.
**This entirely depends on your bank’s processing times, meaning it could take up to 5 banking days to reach your account.
Our internal processing time takes max. four hours. Where withdrawal checks require additional escalation, this will extend our processing times. Once a withdrawal request is reviewed, it will be released to your payment provider and is generally credited within the timeframes listed above. Withdrawals to debit/credit cards are processed Monday to Sunday and all the other payment methods are processed Monday to Friday.
Please note: since 24.04.2019 we cannot accept Nationwide Flexi Cards anymore.
Please note: since 14.04.2020 credit cards cannot be used for gambling transactions in the UK. For full details see this article.