United Kingdom

To withdraw funds successfully, you will need to use a payment method that was already used to deposit. Available payment methods for withdrawal will be showing on the wallet page. 

• To make a withdrawal, log into your account.
• Click on your name at the top of the home page.
• Then click on My Account.
• Click on Banking on the left navigation menu, and then on Withdraw.
• Enter the amount you wish to withdraw.
• Click the Withdraw button and funds will be credited on the payment method selected.

We offer the following withdrawal methods. You will not be charged any processing fees.

Payment Method	Type	Minimum	Completed Withdrawal time
	Debit card	£5*	1 – 3 Banking Days**
	'Visa Fast Funds' - Debit card/Prepaid card	£5*	Within 4 hours
	eWallet	£5*	Within 8 hours
	Bank Transfer	£5*	2 - 4 Banking Days **
	Connect	£0.01	Instant

* Please contact our customer services team for withdrawal requests for less than £5.

**This entirely depends on your bank’s processing times, meaning it could take up to 5 banking days to reach your account.

Our internal processing time takes max. four hours. Where withdrawal checks require additional escalation, this will extend our processing times. Once a withdrawal request is reviewed, it will be released to your payment provider and is generally credited within the timeframes listed above. Withdrawals to debit/credit cards are processed Monday to Sunday and all the other payment methods are processed Monday to Friday.

Please note: since 24.04.2019 we cannot accept Nationwide Flexi Cards anymore.

Please note: since 14.04.2020 credit cards cannot be used for gambling transactions in the UK. For full details see this article.