Coral FAQs

Q. Can I use my existing Coral username and password to log into the new site?
A. Yes.

Q. Can I use my Connect Card number and pin to log into the new site?
A. Yes

Q. I have an existing Coral account. Will I be able to claim a new customer offer on the new site?
A. Unfortunately not. The welcome offer is only available to new customers.

Q. Why do I need to verify my account?
A. To comply with gambling legislation, we are required to confirm the age and location of our players. If your account is not verified, you will not be able to deposit, place bets or withdraw.

Q. How can I update my address?
A. If you wish to update your address, you'll need to contact our Customer Support team. You'll need to provide proof of the new address, so that the account can be updated.

Q. How can I update my email address?
A. If you log into the site with your username and password, or Connect Card and Pin number, you'll be able to update your email address here

Q. I've set deposit limits. Will these transfer to the new site?
A. Yes.

Q. My Coral app doesn't work?
A. We've had a refresh, so you'll need to update your app. Simply visit the App Store (iOS) or Google Play (Android), to download the latest version.

Q. Will there be slots that offer free trial play?
A. No.

Q. Do I need to re-register my card again?
A. No

Q. I was a VIP on the previous site. Will I remain a VIP on the new site?
A. Yes - nothing will change about your account. If you were a Bronze level VIP before, you will remain a Bronze level VIP.

Q. Where are my bonuses?
A. We've sent out a series of e-mails advising that bonuses would be expiring. With the launch of our refreshed site, these have now been removed. However your cash balance is available.

Q. I've placed an Ante Post bet, where can I find this?
A. You'll find this within your Betting History. Select 'My Account', 'History', then 'Betting History'.

Q. I've pre-paid for a tournament on the iPoker client
A. Any tournament fees paid for games taking place as of Tuesday 14th January have already been refunded.