Unfair Advantage and Integrity Policy
The following policy (our "Unfair Advantage and Integrity Policy") relates to Your use of all our interactive Poker products and services on the Service and form part of Your Agreement as set out in the Terms.
Player AccountsIn the interest of fairness, players are restricted to one active Coral Poker account. Poker aliases cannot be changed once an account is active. Any duplicate Coral Poker accounts will be closed on detection.
CollusionYou are not allowed to gain advantage over others by, including but not limited to, sharing hole card information with another player at a table, sharing any information not available to another player, creating a coordinated strategy with another player, agreeing to share the prizes of a game, tournament or a promotion in any of Our game offerings. If You suspect other players at a table are colluding, You may report the details by emailing Us with as much information as possible about the incident at firstname.lastname@example.org. If, in our reasonable opinion, You are found to be in breach of any of the sections of this policy, we reserve the right to put restrictions on your account, including account closure and confiscation of any account balance.
"Bot" PolicyWe are committed to preventing the use of unfair practices in Coral Poker, including but not limited to player collusion, non-human players (bots), chip-dumping, scripting and other forms of inappropriate behaviour that provide players with an unfair advantage over other players on the site. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. In the event that We suspect that a player has been involved in any practices outlined in this Clause 28.4 or any other practices which We deem to be unfair or fraudulent, We reserve a right, in Our sole discretion, to block their account and permanently withhold available funds from within such accounts. No player shall have the right to require Us to take any other steps against players suspected of collusion, cheating, scripting or any other form of unfair or fraudulent behaviour. If a player has been cheated on by another player when using the Facilities, We shall only refund the amounts lost by the player as a result of being cheated in the event that We can locate the cheating account and access the funds in question. In the event that more than one player is affected by the cheating account and We can allocate that cheating account, then the remaining funds in the cheating account will be distributed on a pro-rata basis in accordance with the loss of each affected player.
3rd Party Tools and Software
Permitted third-party tools
Currently, the only third-party tools that are permitted to be used on Coral whilst the gaming client is open are:
• Table Tamer
Last Updated: 23/01/2020
Use of any other tool not mentioned on this list is prohibited whilst the gaming client is running and may lead to restrictions being placed on your account.
If a user is found to be in breach of our terms and conditions, Coral reserves the right to permanently close the account and confiscate funds.
Prohibited third-party tools
For the avoidance of doubt, there are some tools that, if a player is found to be using these in any capacity in conjunction with the gaming client, will result in a breach of our terms and conditions and may result in an immediate closure of the account and seizure of funds. The use of any tool that does the following is not permitted at any time:
• Any tool that is designed to circumvent our restrictions on downloadable hand histories
• Any tool that plays without human intervention (a ‘bot’)
• Any tool that makes decision for, or advises decisions to, a player – therefore reducing the human element of the game (‘assistance software’)
Prohibited third-party tools while the client is running
We understand that there are a number of tools that are designed to help you improve as a poker player.
Whilst the majority of players will legitimately use these tools for studying and personal improvement outside of the game, unfortunately, many of these tools provide assistance that, should they be used in-game, provide the user with an unfair advantage over the remainder of the playing field.
As such, there are a number of tools that we understand our players wish to use (and we are happy for them to do so), however, these tools are strictly prohibited from being used whilst the gaming client is also running. This list includes, but is not limited to, the following:
• Sharkscope Desktop
Should you have any questions about the use of any specific tool, please contact us at email@example.com.
Requesting permission for a non-listed third-party tool
If you wish to use third-party tool or application that is not listed in the permitted sections above, please email firstname.lastname@example.org with your request. Please also include the website address of the tool that you wish to use.
If, after reviewing the requested tool, we choose to grant permission for it to be used on our network, we will reply to you directly and also add it to the permitted list above
Please note that we will not grant permission to tools that provide features listed below:
• Hand/Range Charts that change or update depending on previous actions
• Timing Randomisers
• Seat Scripts
• Bots/Assistance Software
As of 1st January 2020, ‘queueing’ is prohibited on Coral. If you are found to be employing such tactics, restrictions may be placed on your account.
What is queueing?
Queueing is when a player, or a group of players, intentionally try to alter or avoid specific opponents in games where registration is ‘blind’. Namely, where you shouldn’t be able to choose your opponents, for example, SPINS.
Why is queueing now against the terms and conditions?
Coral’s ‘blind registration’ policy (all player aliases are hidden until an STT has begun) ensures a level playing field. This is vital to maintaining a healthy poker ecosystem.
Players who intentionally manipulate our registration process compromise the integrity of the game.
Downloadable Hand Histories
Download your hand histories through MyGame!
This function allows you to import hand histories directly into tools such as Holdem Manager 3 (HM3), Holdem Manager 2 (HM2) or PokerTracker 4 (PT4). You’ll then be able to analyse your gameplay data, not opponents’.
All downloadable hand histories are anonymised - you will appear as ‘Hero’, while the aliases of your opponents are hidden. These preventive measures help eliminate the unfair practice of ‘alias matching’.
HM3, HM2 and PT4 are all permitted to be running while the Coral client is open. However, these tools will not work in real time as they are reliant on the hand history download from MyGame.
Fairer Place to Play
We have a dedicated Poker Fraud team that proactively identifies accounts that are in breach of our terms and conditions, including the use of ‘bots’ and other prohibited tools, and those who engage in collusion. The team is largely comprised of former online poker professionals who are familiar with the current poker landscape and collectively possess a range of skills and disciplines that allow us to react to all manner of reports quickly and efficiently.
Our dedicated Poker Fraud Team thoroughly investigates each reported case. If a high burden of proof is established, accounts in breach of our policies will be frozen. Funds will then be seized and redistributed to players who were affected by the account that was deemed to be in breach of our rules.
Fraud and How to Report Suspicious Activity
Coral have the right to suspend a player's Coral Account indefinitely if it is determined at the sole discretion of Coral that the player has been involved in fraudulent activity. In order to protect you from fraud, Coral has a strict poker banking regime, which is designed to ensure that fraudulent monies do not enter your poker environment. All players are required to submit evidence of identification, residence and card ownership. For more details on poker banking click here.
Players are responsible for maintaining the secrecy and security of their Coral Account information and passwords. Coral is not responsible for the unauthorised use of any players' Coral Account or any losses that may result from such use.
We take every report seriously and invite you to provide us with the details of any player you suspect to be in breach of our rules.
However, please be advised that we take our role very seriously, and as such, reports that are clearly malicious will not be investigated. Similarly, we operate to a high burden of proof to ensure that erroneous or malicious reports do not result in wrongful account closures.
Should you suspect any players of fraudulent activities, please email the relevant play information by emailing email@example.com or Freephone on 0800 44 00 11 from within the UK, or from a mobile phone and outside the UK on +44(0) 208 507 5544.
Results of our investigations will be published every month. Although we cannot share the details of each individual investigation, we will disclose the number of accounts closed each month and the value of redistributed funds.
Chip dumping occurs when any player intentionally loses a hand in order to deliberately transfer his chips to another player. Any player who we reasonably suspect of participating or attempting to participate in chip-dumping with any other player, while using the Facilities may be permanently banned from using the Facilities and their account may be terminated immediately. If You suspect that any player is participating in chip dumping, You can contact Us via email at firstname.lastname@example.org.
Big Blind Abuse
Upon starting a heads-up match, the player receiving the button is required to play an equal amount of small blinds and big blinds. The player receiving the button in the first hand is required to finish the game in a hand where the opponent receives the button
Where Coral are able to establish, in its' sole opinion, that players have suffered financial loss as a result of collusive or fraudulent activities, we will endeavour to compensate such players pro rata, based on the amount of funds recovered from those collusive or fraudulent Accounts.
You may install and use the software We make available from the Platforms used to provide the Gaming Facilities (the 'Software') on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for Your own personal use in using the Gaming Facilities in accordance with these Agreements, and further, that such installation and use is made through a computer or other device of which You are the primary user. The Software's structure, organisation and code are the valuable trade secrets of the Group and/or its associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
Shuffling / Dealing
Cards are randomly drawn from the deck as needed by using a stream cipher that is periodically reseeded with a digest of real world information. Random number generation ("RNG") is isolated from any game logic or player information in the system. Independent auditors have reviewed the random number generation code and are regularly reviewing the randomness of the cards dealt.
You fully accept and agree that RNG software will determine the shuffling and dealing of cards and other randomly generated events required whilst using the services. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Facilities, the activity resulting therefrom and the circumstances in which such activity occurred.
Coral may run promotions and incentives based upon the following definition of a raked hand: "A hand in which a player has received cards and where the rake on the pot is equal to or greater than 25c (or equivalent quarter unit of table currency)". A raked hand would typically (but not necessarily in all cases) refer to this definition, in any circumstance where this definition is not used for the purposes of a promotion, those calculations will be made available to communicate the different method used.
Play Money and Real Money Account Funding
'Play money' funds have no value and are kept separate from 'real money' funds. They are not transferable to a 'real money' account nor are they redeemable for any currency. We do not promise to accurately record the number of play money chips held by You and Your play money chips may be lost at any time. Further, We reserve the right to set a maximum chip limit for play money Accounts.
Settlement of In-Game Disputes
You fully accept and agree that random number generator ('RNG') software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Facilities. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Facilities, the activity resulting therefrom and the circumstances in which such activity occurred.
Real Money Game and Tournament Currency
Where a Real Money Game or tournament is only available in a currency which is different from Your Account Currency You may in some cases be given the option to buy-in to the same in the currency of the relevant game/tournament. Such buy-in (together with any winnings) will be subject to the terms and Exchange Rates offered by Us at the relevant time. Please see Exchange Rates and Frequently Asked Questions for further details. In all other cases You will only be permitted to place bets and wagers in Your Account currency.