Source of funds checks for players in the Republic of Ireland
Is this limit only applicable to my Coral account?
Coral is part of the Entain Group which is one of the largest gambling corporations in the world. Depending on the reason for the limit, it may apply across all Entain companies and brands.
Which companies may be included in my limit?
Entain companies that may be included in your limit are as follows:
www.ladbrokes.com
www.coral.co.uk
www.bwin.com
www.sportingbet.com
www.gamebookers.com
www.partycasino.com
www.partypoker.com
www.galacasino.com
www.galaspins.com
www.galabingo.com
www.foxybingo.com
www.cheekybingo.com
Why is a source of funds check needed?
As part of our regulatory responsibilities, we may need to carry out checks to understand the source of the funds you use for betting.These checks help ensure that gambling remains safe, fair, and free from financial crime, while also protecting our customers.
What is a source of funds check and why are you checking?
To complete a source of funds check, you’ll simply send us one or two documents to prove your salary and/or other income proving that you can afford the money you are spending with us. As is the case with banks, after customers spend a certain amount with us, we’re obliged to check where their funds are coming from. We know that this might be an inconvenient request, but it’s in the interest of protecting our customers.
Why are you checking my source of funds now?
As is the case with banks, after customers spend a certain amount with us, we’re obliged to check where their funds are coming from. We know that this might be an inconvenient request, but it’s in the interest of protecting our customers.
To complete a source of funds check, you will be asked to provide details about your income or source of funds.
This can be done by:
- Completing a short form
- Providing supporting documents for your income
In some cases, you may also be given the option to verify your income through secure online banking services, if available.
What kind of documents are needed?
Documents should demonstrate the origin of the funds used on your account. Examples may include:
- Payslips
- Proof of self-employment income
- Proof of property sale
- Inheritance documentation
- Dividend or investment income
- Bank statements
We will let you know exactly what documents are needed in your case.
How do I get my documents to you and how long do I have?
The easiest and most secure way to send us your documents is by using our document uploader when you login. If you don't have access to your account, you can email copies of the relevant documents to dkyb@coral.co.uk. Once we request source of funds documents, you’ll have a maximum of 28 days to send them to us.
What happens then?
We’ll review the documents and once we’ve confirmed that everything’s in order, you’ll be able to carry on as usual. However, please note that we might need to request further documents.
How will my information be used?
The information you provide goes to a specialist team, separate from the rest of the company, to ensure that all your information is treated in the strictest confidence, in line with Data Protection principles and our own Privacy Policy, which you can see here. We will not use your information for any purpose other than fulfilling our legal and regulatory obligations.
What happens if I don’t get the documents in on time?
If you don’t manage to send over the requested documents within the time limit, we’ll be forced to apply certain restrictions on your account.
Where can I find out more information?
If you have any questions about the source of funds check process, contact us by email at customerprotection@coral.co.uk, or call us on 0800 0489496.