Game Fairness and Security
Always safe, always fair. That’s how we play.
At Coral, we are committed to providing a safe, level playing field for all players 100% of the time. We do this on two fronts:
- Anonymity of Hand History – Your poker alias is hidden from the hand history section, preventing other players from tracking your unique style of play and allowing you to improve your game in privacy.
- Seating Scripts Prohibited – Our monitoring system removes players attempting to use seating scripts to gain an unfair advantage over a table.
- The Chance to Change Your Poker Alias – You’ll have one chance to change your poker alias, giving you ultimate control over your player data.
Random number generator
Providing a safe and secure gaming environment to our players is vital for the success of Coral and all Entain brands. We employ algorithms and practices to ensure total fairness to every player. Our random number generation (RNG) system operates at a high level of encryption and randomness to ensure fairness without exception.
To that end, we develop and employ state-of-the-art systems that ensure and maintain a collusion-free environment.
Investigations team
Our dedicated and ever-vigilant Investigations Team is trained in using these sophisticated tools to the optimum and you are guaranteed a clean, safe gaming environment.
Coral has earned the distinction of the 'Fairest and Safest' online poker site for its dedicated commitment to creating and maintaining a fair gaming environment. We totally understand the concerns players have about online gaming and have set up an independent department that caters wholly to these concerns. The Investigations Team has been addressing issues relating to the integrity of the site and fairness of the games since the inception of the Coral. The Investigations Team effectively tackles issues such as:
Collusion
Collusion happens between two or more players. It can be defined as a strategy intended to achieve an undue advantage over the other players at the table. We have developed a 'Collusion prevention system' to detect such players and ban them from the site. This sophisticated system is developed on a high-level technological platform and works using a combined set of algorithms, permutations and combinations. We have further modified our systems to filter the players who collude and identify them so that appropriate action can be taken against them.
Cash-out verification
Our commitment to providing a secure environment necessitates the monitoring of funds, both into and out of the system. One of the functions of the Investigations Team is to verify cash-outs for their subsequent processing. The basic criterion is to ascertain if the winnings being cashed out are legitimate. Coral employs a unique combination of advanced system approvals as well as meticulous and skilled manual verification processes to minimise the fraud percentage. This resembles a post facto investigation and allows an in-depth verification into the various aspects of game play, financial details, etc.
Security message for associated users
When you're trying to sit at a table you may, on occasion, see a message indicating that you are associated with a user already seated at the table. This happens when our system detects a close association between your account and another account at the table. This association is based on a number of parameters, and a system is in place to prevent any possible collusion by two people very well known to each other. This is a standard security restriction that applies to all of our players. We are not targeting your account in particular.
If you have any questions, please contact our 24/7 Customer Care Team.