Cancelled games

If a game is cancelled by us, the operators, all bingo tickets that have been purchased for a game are cancelled. This includes any Advance Buy tickets. You will be fully refunded for those tickets and your account balance will be updated. Promotional tickets, for example in a BOGOF game, are also cancelled. If you redeemed free tickets to buy tickets in a game that is cancelled, those free tickets will also be returned to your account and will show on your free ticket balance in the game room as well as the website.

If the game cancelled has been contributing to a progressive jackpot the following will apply:

  • If progressive Jackpot is not yet won, the amount of money contributed to Jackpot will be rolled back

If progressive Jackpot is already won, the amount of money contributed to Jackpot will not be rolled back